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Esora Help

Reserved Seating

For theaters and other seated venues, Esora supports reserved seating: instead of a general-admission count, buyers pick their exact seat on an interactive map of your hall. The seat they choose is printed on their ticket and shown at the door.

Getting your hall set up

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Seat maps are built by the Esora team — not self-serve — because every venue’s layout is different and needs to be drawn accurately. Here’s how it goes:

  1. Tell us you want reserved seating and which venue it’s for — get in touch.
  2. We build your hall map from your layout — rows, sections, seat numbers, the lot.

The hall is ours to draw; what the seats sell for is yours to decide. Once the map is attached to your event, you set the prices and put seats on sale yourself, one performance at a time, on the Seats tab:

  • Set the prices. Select seats and choose which ticket type they sell as, for example the front rows at a VIP price and the balcony at a lower one. See Setting seat prices.
  • Put seats on sale. A new hall starts with nothing on sale, and you open as much of it as you want, whenever you want. See Managing seats for a performance.

What buyers see

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  • Live availability — the map shows which seats are open and which are taken, updating in real time.
  • Seats held during checkout — when a buyer selects a seat, it’s held for them while they pay, so two people can’t grab the same one.
  • The seat on their ticket — the seat label (row and number) is printed on the ticket and appears when you scan it at the door, so your staff can direct people to the right place. See Check-In: Scanning Tickets at the Door.
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Ready to set up a seated venue? Get in touch.