Payouts, Fees & Getting Paid

This is the money page. It explains exactly how much Esora keeps, when your ticket revenue reaches your bank account, what paperwork you get, and how refunds affect the total. If anything here is unclear for your specific event, get in touch — we’re happy to walk through the numbers.

Commission — what Esora keeps

Esora takes a commission on ticket sales: a flat 8% of each paid ticket, payment processing included. It’s the same rate for every organizer and every event, set once up front in your ticketing agreement.

The rate is locked in on each order the moment it’s sold. So if your agreement ever changes later, orders already sold keep the rate they were sold at — no surprises after the fact.

Listing your events is always free; commission only applies to tickets you actually sell.

When you get paid

Money is handled per event date, not per event. For every date, the same two steps:

The settlement report — within 2 working days of the date ending. An itemised report of that date. It opens with the money buyers actually handed over for it, then takes off what was refunded and Esora’s commission, and ends on the amount payable to you.
The payment — within 3 working days of the report. We transfer that amount to your payout bank account.

So your money reaches your account within 5 working days of the event date. Working days are Monday to Friday, excluding Armenian public holidays.

You don’t request anything and there’s no withdraw button — reports and payments are issued to you automatically.

Your bank account

You can give us your bank account at any time — when you sign the agreement, or later. It doesn’t hold anything up: you can sign, be enabled and start selling without it. It just has to be with us before your first payment, so tell us as soon as you have it. Get in touch to add or change it.

Changing the account is fine too — we check the new details before anything is sent to them, so a payment around that time may take a little longer.

If your event runs on several dates, each date goes through this on its own: dates that have already happened get paid while the later ones keep selling, and nothing waits for the end of the run. A date you add later follows the same schedule once it has passed. Each transfer bundles everything currently payable to you, itemised per event date, so you can always see which date contributed what.

What arrives by email

Every settlement report arrives as a PDF — the itemised figures for that event date.

You do not invoice Esora for ticket proceeds; Esora invoices you for its commission.

When the transfer goes out, you get a payment confirmation as well. It carries Esora’s own payment reference — quote it if you ever need to ask us about a specific payment.

Your money in the app

Everything above is visible on the Earnings screen in the Esora Organizer app, where each event date carries its own state:

Selling — the date is still on sale. The figures are estimates and move with every sale and refund.
Event ended — the date is over and its report is being prepared.
Report issued — the report is out, with the exact figures for that date.
Payment due — the payment date has arrived.
Paid — the transfer has gone out, with the payment reference from your confirmation.
Balance owed — refunds landed after you were paid for that date, so it sits negative until it’s settled (see below).

Each date shows where it stands right now, with refunded tickets already taken out:

Gross − Commission = Net

Gross — what buyers paid for the tickets that still stand
Commission — Esora’s agreed cut on them
Net — what lands in your bank account

The settlement report reaches the same place but shows its working. It opens with everything collected from buyers on that date — refunded tickets included, because that money really was taken — and then deducts the refunds on their own line. Same money, stated two ways: the app has already removed the refunds, the report shows them coming out.

How refunds affect your money

When you refund a ticket, the buyer gets back exactly what they paid for it, and no commission is charged on it — Esora only takes commission on tickets that stay sold. You don’t lose anything on a refunded ticket. Refund part of an order and the rest of it stays a sale, counted as normal.

In the app that ticket simply drops out of your figures, as if it was never sold. On the settlement report it stays visible: what the buyer paid is part of what was collected on that date, and it comes back off on the Refunds line. A legal document has to show the sale and its reversal rather than quietly omit both.

You can refund right up until the date has taken place. After that — or once that date’s settlement report has been issued — get in touch and we’ll handle it. A refund after a report is simply a correction: it moves your running total and is taken into account in your next payment. No paperwork needs redoing — the report for that date stays exactly as it was issued, and the correction shows up on the next one.

If refunds or bank chargebacks ever exceed what’s still unpaid — for example on a cancelled date that was already paid — that date shows as a balance owed. It’s settled the same quiet way: taken off your next payment, or repaid directly if no more payments are coming.

You handle refunds from the orders or guests view — see Orders, Guests & Refunds.

Selling Tickets on Esora — the ticketing overview and enablement
Orders, Guests & Refunds — issuing refunds
Dates & Occurrences — how events with several dates work

Have a question about a specific payment or a line in the breakdown? Get in touch and we’ll explain it.