Esora Help Center
Welcome to the Esora Help Center. Whatever you came for — your tickets, a refund, or getting your own events listed — start below.
Esora is Armenia’s event platform: one place to discover what’s happening and buy tickets, on the web and in the mobile app for iOS and Android.
Top questions
Section titled “Top questions”- Where are my tickets? — Find your QR ticket in the app, on the web, or in your email.
- Refunds & cancellations — What you can cancel yourself, and how paid refunds work.
- How to buy tickets — Checkout, the 15-minute hold, and promo codes.
- Payment problems — Card declined, charged twice, or checkout stuck.
- How to add your events to Esora — For organizers and venues.
- Selling tickets on Esora — Sell directly on your event pages.
- When do I get paid? — Payouts, fees, and settlement timing.
- Scanning tickets at the door — Check guests in with the Organizer app.
Going to events
Section titled “Going to events”- How to Buy Tickets — Step by step, from event page to confirmation email.
- Where Are My Tickets? — Access your tickets on any device.
- Refunds & Cancellations — Cancel a free registration or get a paid refund.
- Free Events & Registration — How RSVP works for free events.
- Choosing Your Seat — Pick seats on the interactive map.
- Payment Problems — Fix a failed or stuck payment.
- Finding Events: Feed, Search & Filters — Browse and search what’s on.
- Saving Events & Reminders — Save a date and get reminded.
- Following Organizers & Notifications — Follow the people you love and get notified.
- Cinema & Movie Showtimes — Films, showtimes, and cinema filters.
- Signing In & Your Account — Sign in with Apple or Google.
- Deleting Your Account — Remove your account and data.
Organizing events
Section titled “Organizing events”Run a venue or organize events? Esora lists your events automatically, and lets you manage them and sell tickets directly. The full organizer guide is in the sidebar — here are the essentials:
Getting started
- How to Add Your Events to Esora — How the platform works and how to get set up.
- You’re on Esora — What Happens Next — Just got added? Start here.
- How to Get Manager Access — Become a manager for your source.
Managing your events
- The Esora Organizer App — Your one tool for editing and selling.
- Create Events Manually — Add an event by hand when the importer didn’t.
- Editing Events — Review and refine your event details.
More managing topics — media, dates, languages, your public page, and protecting your edits — are in the sidebar.
Ticketing & payments
- Selling Tickets on Esora — Enable ticketing and start selling.
- Ticket Types & Pricing — Set up tiers, capacity, and sale windows.
- Orders, Guests & Refunds — See who’s coming and issue refunds.
- Payouts, Fees & Getting Paid — How money reaches your account.
- FAQ — Quick answers to the most common questions.
- Contact & Support — Reach the Esora team.