Esora Help
Help with your tickets, refunds, finding events, and your account on Esora, on the web and in the app for iOS and Android.
Top questions
Section titled “Top questions”- Where are my tickets? — Find your QR ticket in the app, on the web, or in your email.
- Refunds & cancellations — What you can cancel yourself, and how paid refunds work.
- How to buy tickets — Checkout, the ten-minute hold, and promo codes.
- Payment problems — Card declined, charged twice, or checkout stuck.
Tickets & orders
Section titled “Tickets & orders”- Free events & registration — How RSVP works for free events.
- Choosing your seat — Pick seats on the interactive map.
Discovering events
Section titled “Discovering events”- Finding events: feed, search & filters — Browse and search what’s on.
- Saving events & reminders — Save a date and get reminded.
- Following organizers & notifications — Follow the people you love and get notified.
- Cinema & movie showtimes — Films, showtimes, and cinema filters.
Account & app
Section titled “Account & app”- Signing in & your account — Sign in with Apple or Google.
- Deleting your account — Remove your account and data.
- FAQ — Quick answers to the most common questions.
- Contact & support — Reach the Esora team.