Orders, Guests & Refunds

Once tickets are on sale, you can follow every order and guest from the Esora Organizer app. This page covers watching sales, finding guests, and issuing refunds.

Following sales live

Your event’s sales overview updates as people buy. You can browse and search orders and guest lists for each event and each date — search by name to find a specific person, check who’s registered, and see how a given night is filling up.

Tip

Need the data as a spreadsheet? You can export your orders and guest list as a CSV from the app.

Refunds and cancellations

On Esora, cancelling an order means refunding it. You do this from the app, in the orders or guests view.

A few rules to know:

• Full order only. Refunds are all-or-nothing — there are no partial refunds. You cancel the entire order.
• Back to the original card. The buyer is refunded to the card they paid with, and they get an email confirming it.
• Free-registration guests can cancel themselves. For free (RSVP) tickets, the guest can cancel their own spot from the app or the link in their confirmation email — you don’t have to do it for them.

Commission on refunds

When you refund a paid order, the buyer gets the full amount back, and per your ticketing agreement the commission on that order is retained — it’s deducted from your balance. See Payouts, Fees & Getting Paid for how this shows up.

Cancelling a whole date

If you need to cancel an entire ticketed date, contact the Esora team — get in touch. We handle it for you: we close sales for that date, automatically refund every order in full, and email all ticket holders. Please don’t try to refund a full date one order at a time — reach out and we’ll take care of it cleanly.

Related

• Ticket Types & Pricing — the tiers people are buying
• Check-In: Scanning Tickets at the Door — event day
• Payouts, Fees & Getting Paid — how refunds affect your payout