FAQ for Event Managers
Getting started
Section titled “Getting started”How do I become a manager on Esora?
Section titled “How do I become a manager on Esora?”Contact the Esora team and we’ll set you up. See How to Get Manager Access for the full process.
Does it cost anything?
Section titled “Does it cost anything?”No. Everything is completely free for event managers. See Why Choose Esora for details.
Can multiple people manage the same page?
Section titled “Can multiple people manage the same page?”Yes. Your page can have multiple team members, each with their own account. Everyone has the same access level. Contact the Esora team to add more people.
Events and importing
Section titled “Events and importing”How does Esora find my events?
Section titled “How does Esora find my events?”Esora monitors your connected social media pages and uses AI to extract event details from your posts. See How Automatic Event Discovery Works for the full breakdown.
How long does it take for my social media post to appear on Esora?
Section titled “How long does it take for my social media post to appear on Esora?”Usually within a few hours. The system checks your pages multiple times per day.
What if the AI got something wrong?
Section titled “What if the AI got something wrong?”Edit it in the Manage dashboard. Your corrections are saved and protected from future overwrites.
Can I create events that aren’t on my social media?
Section titled “Can I create events that aren’t on my social media?”Yes. Click the ”+” button in the Manage dashboard to create an event manually.
What happens when I delete an event?
Section titled “What happens when I delete an event?”The event is removed from public view on Esora. It’s soft-deleted, so the Esora team can recover it if needed.
My event wasn’t picked up from social media. Why?
Section titled “My event wasn’t picked up from social media. Why?”A few possible reasons:
- The post may not have been recognized as an event (e.g., no clear date or time mentioned)
- The post might still be processing — wait a few hours
- If it still doesn’t appear, create the event manually or contact the Esora team
Editing and content
Section titled “Editing and content”Will Esora overwrite my edits?
Section titled “Will Esora overwrite my edits?”No. When you edit a field, it gets pinned — the automatic importer will skip that field in future updates. Your manual changes are always protected.
How do I undo a pin and let the automatic importer update a field again?
Section titled “How do I undo a pin and let the automatic importer update a field again?”Click the orange pin icon next to the field. This unpins it, and the importer can update it again on the next cycle.
Do I need to write content in all three languages?
Section titled “Do I need to write content in all three languages?”It helps, but it’s not required. The AI automatically translates your event content into Armenian, Russian, and English. You can review and edit the translations if needed.
What image sizes work best?
Section titled “What image sizes work best?”Vertical (portrait) images work best as covers. See Media Management for supported formats and size limits.
Venues and places
Section titled “Venues and places”My venue isn’t in the dropdown. How do I add it?
Section titled “My venue isn’t in the dropdown. How do I add it?”Contact the Esora team and we’ll add your venue to the system. You’ll then be able to select it when editing events.
Can I change my venue’s information?
Section titled “Can I change my venue’s information?”Venue details (address, location on the map) are managed by the Esora team. Your page details (name, description, profile picture) are managed by you in Settings.
Publishing and visibility
Section titled “Publishing and visibility”What’s the difference between “Draft” and “Live”?
Section titled “What’s the difference between “Draft” and “Live”?”- Draft — only visible to you in the Manage dashboard
- Live — visible to Esora users
What do the status badges mean?
Section titled “What do the status badges mean?”See The Manage Dashboard for what each badge means.
How do I get my event featured?
Section titled “How do I get my event featured?”Featured events are selected by the Esora team. Keep your events well-organized with good media, accurate details, and content in all three languages — these factors influence which events get featured.