FAQ for Organizers
Getting started
Section titled “Getting started”How do I become an organizer on Esora?
Section titled “How do I become an organizer on Esora?”Download the Esora Organizer app, sign in (Google or Apple), then send us the email address on your account and we’ll grant you access. See How to Get Manager Access for the full steps.
Does it cost anything?
Section titled “Does it cost anything?”Listing on Esora is completely free — automatic importing, translations, the app, and notifications. If you sell tickets through Esora, we take a flat 8% commission on ticket sales. See Selling Tickets on Esora.
Can multiple people manage the same page?
Section titled “Can multiple people manage the same page?”Yes. Your page can have several managers, each with their own account, all with equal access. The Esora team adds and removes managers — just tell us who to add.
Events and importing
Section titled “Events and importing”How does Esora find my events?
Section titled “How does Esora find my events?”Esora watches your connected social media pages and websites and uses AI to pull event details out of your posts. See How Esora Finds Your Events for the full breakdown.
How long until my post appears on Esora?
Section titled “How long until my post appears on Esora?”Usually within a few hours. We re-check your pages several times a day.
What if the AI got something wrong?
Section titled “What if the AI got something wrong?”Just edit it in the Esora Organizer app. Your correction is saved and protected from future overwrites.
Will Esora overwrite my edits?
Section titled “Will Esora overwrite my edits?”No. Editing a field automatically pins it, and the importer skips pinned fields from then on. Events you created yourself are never touched at all, except to fill in fields you left empty. See Protecting Your Edits.
Can I create events that aren’t on my social media?
Section titled “Can I create events that aren’t on my social media?”Yes. Add one by hand — see Create Events Manually.
My event wasn’t picked up. Why?
Section titled “My event wasn’t picked up. Why?”A few common reasons: the post wasn’t recognized as an event (no clear date, place, or occasion), it’s still processing (give it a few hours), or it’s a story — stories aren’t imported, only posts, reels, and carousels. If it still doesn’t appear, add it by hand or contact us.
What happens when I delete an event?
Section titled “What happens when I delete an event?”It’s removed from Esora and, as far as the app is concerned, the deletion is permanent. If you deleted something by mistake, contact us — we may be able to restore it.
Content
Section titled “Content”Do I need to write in all three languages?
Section titled “Do I need to write in all three languages?”No. Esora auto-translates your title and description into Armenian, Russian, and English. You can review and edit any of them, and your edits are protected. See Content in Three Languages.
What image sizes work best?
Section titled “What image sizes work best?”Vertical (portrait) images work best as covers. See Images and Videos for formats and size limits.
My venue isn’t in the list. How do I add it?
Section titled “My venue isn’t in the list. How do I add it?”The Esora team manages venues. Contact us and we’ll add yours, after which you can select it when editing events. Venue address and map location are managed by us too — your own page details (name, description, picture) are managed by you.
Publishing and visibility
Section titled “Publishing and visibility”What’s the difference between Draft and Published?
Section titled “What’s the difference between Draft and Published?”In the app, events show a Draft or Published chip. A Draft is visible only to you; Published means it’s live. Once an event is published, its reach can differ: some events appear on your own page but aren’t surfaced in the main discovery feed, and a small number are featured — hand-picked by the Esora team to get extra visibility.
How do I get my event featured?
Section titled “How do I get my event featured?”Featured events are chosen by the Esora team. Well-organized events — good media, accurate details, all three languages filled in — are the ones that tend to get picked.
Ticketing and payments
Section titled “Ticketing and payments”How do I sell tickets on Esora?
Section titled “How do I sell tickets on Esora?”Ticketing (QR tickets, promo codes, seat maps, payouts) is enabled per organizer as part of an agreement. See Selling Tickets on Esora to get started.
When do I get paid?
Section titled “When do I get paid?”Esora pays out by bank transfer after each event date has passed, minus a short settlement delay. An event running on several dates is paid date by date, so the dates already behind you don’t wait for the rest. You can watch your balance on the read-only payouts screen. See Payouts, Fees & Getting Paid.
How do I check people in at the door?
Section titled “How do I check people in at the door?”Use the door scanner in the Esora Organizer app to scan ticket QR codes. See Check-In: Scanning Tickets at the Door.