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Esora Help

Refunds & Cancellations

How this works depends on what you have. Free registrations you can cancel yourself. Paid tickets are refunded by the organizer or by Esora support — all of them, or just some of them, back to the card you paid with. And if an event is cancelled, you’re refunded automatically with nothing to do.

Free registrations — cancel it yourself

Section titled “Free registrations — cancel it yourself”

Registered for a free event and can’t make it? Free your spot in one of two ways:

  • In the app: open My Tickets, choose the ticket, and tap Cancel. Cancelling frees your spot, and you can register again later if there’s still room.
  • From the email: use the “Can’t make it?” link in your confirmation email. It works even if you’re not signed in.
Section titled “Paid tickets — contact the organizer or support”

For paid tickets, there’s no self-service refund button. To request a refund, contact the event organizer or email us at support@esora.app.

A few things to know:

  • You can be refunded for part of an order. Bought four tickets and only two people can come? Two can be refunded and the other two stay valid.
  • Each refunded ticket comes back at exactly what you paid for it, discounts included.
  • The money goes back to the card you paid with, and lands within your bank’s usual timeframe.
  • A refunded ticket stops working straight away — its QR code disappears from your ticket, and the rest of your tickets keep working. The seat or place becomes available again once the refund goes through.
  • You get one email per refund, naming the tickets that were refunded and the ones that are still valid. Your order shows Refund pending while the bank processes it, then Refunded or Partially refunded.
  • A ticket that’s already been scanned at the door can’t be refunded.

If the event is cancelled

Section titled “If the event is cancelled”

If an organizer cancels an event or date, we take care of everything automatically: every paid order is refunded in full to the original card, free registrations are cancelled, and every ticket holder is emailed. There’s nothing you need to do.

Questions about a specific order? Get in touch with your order code and we’ll help.