Refunds & Cancellations

How this works depends on what you have. Free registrations you can cancel yourself. Paid tickets are refunded by the organizer or by Esora support — always for the full order, back to the card you paid with. And if an event is cancelled, you’re refunded automatically with nothing to do.

Free registrations — cancel it yourself

Registered for a free event and can’t make it? Free your spot in one of two ways:

• In the app: open My Tickets, choose the ticket, and tap Cancel. Cancelling frees your spot, and you can register again later if there’s still room.
• From the email: use the “Can’t make it?” link in your confirmation email. It works even if you’re not signed in.

Paid tickets — contact the organizer or support

For paid tickets, there’s no self-service refund button. To request a refund, contact the event organizer or email us at support@esora.app.

A few things to know:

• Refunds are always for the full order — not part of it.
• The money goes back to the card you paid with.
• You’ll see the status move from Refund pending to Refunded, and you’ll get a refund confirmation email.

Why the organizer decides

When you buy a ticket, you’re buying from the organizer — Esora is their authorized ticketing platform, handling the sale on their behalf. That’s why refund requests go to the organizer (or to us to pass along).

If the event is cancelled

If an organizer cancels an event or date, we take care of everything automatically: every paid order is refunded in full to the original card, free registrations are cancelled, and every ticket holder is emailed. There’s nothing you need to do.

Questions about a specific order? Get in touch with your order code and we’ll help.