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Esora Help

Check-In: Scanning Tickets at the Door

On event day, you check people in by scanning the QR code on their ticket. The Esora Organizer app turns your phone into a door scanner — no extra hardware.

Scanning in the app

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Open the Door tab in the Esora Organizer app and point your camera at a ticket’s QR code. Each scan gives you an instant result:

  • Admitted — valid ticket, first time through. Let them in.
  • Already scanned — this ticket was checked in before. See overrides below.
  • Invalid — not a valid ticket for this event.

Along with the result, each scan shows what you need at the door: the ticket type, the buyer’s name, the seat for seated events, and any scan message you set up (like “includes drink voucher”).

If the order has more than one ticket, a scan shows the whole party and how many of them are already in. Count the people in front of you and check in exactly that many, right from the list.

A live check-in counter keeps a running total of who’s in.

When you can’t scan

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Type the ticket code in by hand, or look the guest up by name and admit them from the list.

Re-admitting a scanned ticket (override)

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If someone with an already-scanned ticket needs back in — they stepped out, or a scan happened by mistake — you can override and re-admit them. You’ll be asked for a reason, and every scan and override is logged.

Door staff without the app

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Working the door with people who don’t have the Organizer app? From the Door tab, create a check-in link for each of them and send it over:

  • They open it in any browser on their phone — no app, no account, no login.
  • Each link covers your event’s hours automatically and expires after.
  • You can revoke a link at any time.
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Trouble at the door? Get in touch — and if it’s urgent, message us directly.