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Esora Organizer Help
Bought a ticket? Go to help for ticket buyers

Reserved Seating

For theaters and other seated venues, Esora supports reserved seating: instead of a general-admission count, buyers pick their exact seat on an interactive map of your hall. The seat they choose is printed on their ticket and shown at the door.

Getting your hall set up

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Esora draws each hall once, because every venue’s layout is different and needs to be drawn accurately. After that, you put your dates on it yourself.

  1. Tell us you want reserved seating and which venue it’s for — get in touch. If Esora already drew your venue’s hall, skip this step.
  2. We draw the hall’s seat map from its layout — rows, sections, seat numbers, the lot.
  3. You put your dates on it. Open your event’s Seats tab: it lists every upcoming date at that venue that still sells without seats. Press Use this map beside a date and confirm. If the venue has several halls, first choose the room the date is in.
What if the date has already sold tickets without seats?

A date that has already sold tickets without seats can’t switch to a seat map, because those buyers hold tickets with no seat on them. Write to us and we’ll help.

The hall is ours to draw; what the seats sell for is yours to decide. Once a date is on the map, you price the seats yourself on the same Seats tab:

  • Set the prices. Select seats and choose which ticket type they sell as, for example the front rows at a VIP price and the balcony at a lower one. A priced seat is on sale. See Setting seat prices.
  • Hold seats back. Your first date on a map starts with nothing on sale. To keep priced seats off sale, take them off sale, and put them back whenever you want. See Managing seats for a date.
  • Add dates. A new date of the event gets the same hall with the prices of your latest date, and is on sale as soon as you add it. A date you put on the map yourself also takes the prices of your latest date on it.

What buyers see

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  • Live availability — the map shows which seats are open and which are taken, updating in real time.
  • Seats held during checkout — when a buyer selects a seat, it’s held for them while they pay, so two people can’t grab the same one.
  • The seat on their ticket — the seat label (row and number) is printed on the ticket and appears when you scan it at the door, so your staff can direct people to the right place. See Check-In: Scanning Tickets at the Door.
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Ready to set up a seated venue? Get in touch.