Payouts, Fees & Getting Paid

This is the money page. It explains exactly how much Esora keeps, when your ticket revenue reaches your bank account, what paperwork you get, and how refunds affect the total. If anything here is unclear for your specific event, get in touch — we’re happy to walk through the numbers.

Commission — what Esora keeps

Esora takes a commission on ticket sales: a flat 8% of each paid ticket, payment processing included. It’s the same rate for every organizer and every event, set once up front in your ticketing contract.

The rate is locked in on each order the moment it’s sold. So if your contract ever changes later, orders already sold keep the rate they were sold at — no surprises after the fact.

Listing your events is always free; commission only applies to tickets you actually sell.

When you get paid

Money is handled per event date, not per event. For every date, the same two steps:

The settlement report — within 2 working days of the date ending. An itemised report of that date. It opens with the money buyers actually handed over for it, then takes off what was refunded and Esora’s commission, and ends on the amount payable to you.
The payment — within 3 working days of the report. We transfer that amount to your payout bank account.

So your money reaches your account within 5 working days of the event date. Working days are Monday to Friday, excluding Armenian public holidays.

You don’t request anything and there’s no withdraw button — reports and payments are issued to you automatically.

Your bank account

You can give us your bank account at any time — when you sign the contract, or later. It doesn’t hold anything up: you can sign, be enabled and start selling without it. It just has to be with us before your first payment, so add it as soon as you have it: under Bank account on the Money page, or get in touch.

Changing the account is fine too — we check the new details before anything is sent to them, so a payment around that time may take a little longer.

If your event runs on several dates, each date goes through this on its own: dates that have already happened get paid while the later ones keep selling, and nothing waits for the end of the run. A date you add later follows the same schedule once it has passed. Each transfer bundles everything currently payable to you, itemised per event date, so you can always see which date contributed what.

Events that run a month or longer

An event that runs for a month or longer, such as an exhibition, is paid monthly instead of once at the end. Each calendar month’s ticket sales get their own settlement report:

The settlement report — on the 1st of the next month. It covers the tickets sold in that month. The first month starts on the day the event opens and the last one ends on the day it closes, so those two can be shorter than a full month.
The payment — within 3 working days of the report, the same as for any other report.

Tickets keep selling between reports, and refunds keep working. A refund made after a month’s report is deducted from the next report, so a report that has been issued never changes. The last report comes after the event closes and settles everything that is left.

In your money list each month is its own row, labelled with the month (for example “October 2026”), with its own report and payment. While a month is still running, its row says Paid after the month ends. Each monthly report names the settlement period it covers.

What arrives by email

Every settlement report arrives as a PDF — the itemised figures for that event date.

You do not invoice Esora for ticket proceeds; Esora invoices you for its commission. What your accountant books from these documents is on Accounting & Tax.

When the transfer goes out, you get a payment confirmation as well. It carries Esora’s own payment reference — quote it if you ever need to ask us about a specific payment.

Your money in the app

Everything above is visible on the Money screen in the Esora Organizer app (Profile › Money) and on the Money page of the web console. Both show the same five parts, in the same order:

Summary — Coming to you (what your events have earned and not yet been paid, or You owe Esora when refunds took it below zero), Paid to you (what has reached your bank) and Earned so far (both together, after Esora’s commission).
Events — one row per event, or per month for an event that runs a month or longer, with what you receive and one line saying when. While an event is still selling, its figure is marked Estimate and moves with every sale and refund.
Payment history — every transfer we have made, with its date and amount. Open one to see its Esora reference, the account it went to and the events it paid.
Bank account — the account your payments go to. Open it to add or change it.
How you get paid — the rules on this page in short, with a link here.

Each event shows its stage:

Selling — the event is still on sale. The figures are estimates.
Ended — the event is over and its report is being prepared.
Report issued — the report is out, with the exact figures, and the line beside it says the day you are paid by.
Nothing to pay — the report is out and the event ended at zero, for example because every ticket was refunded.
Paid — the transfer has gone out, to the account shown.
You owe Esora — refunds landed after you were paid for that event, so it sits negative until it’s settled (see below).

If early payment is turned on for your account, the summary also shows Can be released now: money from tickets already sold that we can send to your bank before the event. Choose Message support next to it to ask for it.

Open an event to see how its figure is reached, the same way the settlement report states it:

Ticket sales − Refunded − Esora’s commission = You receive

Ticket sales — everything buyers paid for the event, refunded tickets included
Refunded — what went back to buyers
Esora’s commission — Esora’s agreed cut on the tickets that stayed sold
You receive — what lands in your bank account

Below the figures are the three steps the money takes (the event, the settlement report, the payment) and, once the report is issued, the Settlement report (PDF) for your accountant.

How refunds affect your money

When you refund a ticket, the buyer gets back exactly what they paid for it, and no commission is charged on it — Esora only takes commission on tickets that stay sold. You don’t lose anything on a refunded ticket. Refund part of an order and the rest of it stays a sale, counted as normal.

Why does a refunded ticket still appear in my ticket sales?

On the Money page and on the settlement report it stays visible: what the buyer paid is part of the ticket sales for that date, and it comes back off on its own refunds line. A legal document has to show the sale and its reversal rather than quietly omit both.

You can refund right up until the date has taken place. After that — or once that date’s settlement report has been issued — get in touch and we’ll handle it. A refund after a report is simply a correction: it moves your running total and is taken into account in your next payment. No paperwork needs redoing — the report for that date stays exactly as it was issued, and the correction shows up on the next one.

If refunds or bank chargebacks ever exceed what’s still unpaid — for example on a cancelled date that was already paid — that date shows as You owe Esora. It’s settled the same quiet way: taken off your next payment, or repaid directly if no more payments are coming.

You handle refunds from the orders or guests view — see Orders, Guests & Refunds.

Selling Tickets on Esora — the ticketing overview and enablement
Orders, Guests & Refunds — issuing refunds
Dates & Occurrences — how events with several dates work

Have a question about a specific payment or a line in the breakdown? Get in touch and we’ll explain it.